Customer Support

Business Telephone Systems

How come when I plug a phone into an empty jack, the phone doesn't work?

Your digital telephone system requires a direct connection between the system cabinet and each telephone.  The telephone itself has no intelligence.  It receives all of its functionality from the system port it is wired into.  When your system was installed, each telephone was connected to a designated jack.  Your office may have additional spare jacks which are not connected to telephone system ports.  If you would like to move or add an extension, please call our office or open a service ticket.