Customer Support

Security Systems

There is a trouble light on my keypad.  What does this mean?

If your keypad displays a trouble light or a red triangle, press *2.

This will give you a numeric code to identify the trouble:

If the code comes up "1", call our office or open a service ticket.

If the code comes up "2", that indicates a loss of AC power.

If the code comes up "3", the telephone line is out.  Have the telephone line checked.

If the code comes up "4", that indicates the system has had a failure to communicate with the monitoring center.  Call our office or open a service ticket.

If the code comes up "5", that indicates a zone or sensor fault.  Call our office or open a service ticket.  To arm system, see instructions to bypass the faulty zone.

If the code comes up "6", it indicates a tamper condition.  Call our office or open a service ticket.

If the code comes up "7", it has a wireless sensor with a low battery. Call our office or open a service ticket to have the battery replaced.

If the code comes up "8", the time and date needs to be updated.  This requires master code.  See note above regarding time and date changes.